Was it really a “choice”?
There is no doubt in my mind that I have paid the Motherhood penalty. Since becoming a…
Day 55 (not that I’m counting).
Spoiler alert, this post does not contain any answers or a silver bullet that makes everything better.…
Whose doing the lunches, laundry and loo-rolls in your house?
One of the biggest surprises for me about the work I do is that what resonates most…
A Women’s Employment Action Plan from the School Pick Up Queue
Right now, in Aotearoa New Zealand, there are 5,000 more women than men looking for paid employment.…
Reimagining School Holidays
School holidays hit New Zealand next week. For working parents everywhere, the weeks leading up to the…
Working 9 to 5?
When it comes to working from home when you have young children at home, the famous Dolly…
Books That Help You Play Bigger
In the lead up to International Womens Day on March 8th, here are the two books that…
What Taylor Swift has in common with me.
As a female, I don’t think it is an unusual experience to grow up with a sense…
When Work Doesn’t Work.
Day one of the school holidays and I have already had a text from the school holiday…
Customer Love Letters
I used to think that wanting your customers to love you was an unrealistic goal. But I…
Keep serving the freaking peanuts
I have always thought that leaders at work are a bit like cabin crew on an airline.…
Helping others. No microphone needed
Those who know me will tell you that I only have one volume. Loud. I’ve tried to…
A place where everybody knows your name
A couple of weeks ago I read that they are inventing smartphones that can read your mind.…
Helping not selling
I think most people who read Angela’s quote will nod their head in agreement with the statement. From a…
Show me you know me
The simple act of recognition can be a powerful loyalty driver. Using your customer’s name, remembering what…
You gotta be yourself, because everyone else is taken
One of the buzzwords around leadership at the moment is this thought about being authentic. I have…
Disobedient thinking
Recently, two of my friends both independently suggested that I check out someone they had heard talk…
The Second Splendid Truth
Some years ago, a journalist living in New York decided to complete a project. Her project (and…
From the desk of the Chief Happiness Officer
Books on my desk at the moment: “Outside In” Kerry Bodine and Harley Manning, Forrester Research. CHO…
Friend or thief?
One of my pet hates when I shop at Farmers is when they put that big piece…
What have you done for me lately?
I always find it interesting when a client comes to me with a customer retention issue and…
Stories for every journey
Qantas have recently come up with another way to reward their frequent flyers – specially curated books…
Big business could learn a lot from small business
Sometimes I ponder on the fact that small businesses are actually a lot smarter than big ones. …
Even Trinny and Susannah can’t work it out.
Recent events have got me thinking about that question that most mums have at some stage. And…
You say cruciferous, I say brassica.
There is a storm being raged in the wholefoods world as we speak. Are brussel sprouts part…