Day 55 (not that I’m counting).
Spoiler alert, this post does not contain any answers or a silver bullet that makes everything better.Continue reading “Day 55 (not that I’m counting).”
Whose doing the lunches, laundry and loo-rolls in your house?
One of the biggest surprises for me about the work I do is that what resonates mostContinue reading “Whose doing the lunches, laundry and loo-rolls in your house?”
A Women’s Employment Action Plan from the School Pick Up Queue
Right now, in Aotearoa New Zealand, there are 5,000 more women than men looking for paid employment.Continue reading “A Women’s Employment Action Plan from the School Pick Up Queue”
Reimagining School Holidays
School holidays hit New Zealand next week. For working parents everywhere, the weeks leading up to theContinue reading “Reimagining School Holidays”
Working 9 to 5?
When it comes to working from home when you have young children at home, the famous DollyContinue reading “Working 9 to 5?”
Books That Help You Play Bigger
In the lead up to International Womens Day on March 8th, here are the two books thatContinue reading “Books That Help You Play Bigger”
What Taylor Swift has in common with me.
As a female, I don’t think it is an unusual experience to grow up with a senseContinue reading “What Taylor Swift has in common with me.”
When Work Doesn’t Work.
Day one of the school holidays and I have already had a text from the school holidayContinue reading “When Work Doesn’t Work.”
Customer Love Letters
I used to think that wanting your customers to love you was an unrealistic goal. But IContinue reading “Customer Love Letters”
Keep serving the freaking peanuts
I have always thought that leaders at work are a bit like cabin crew on an airline.Continue reading “Keep serving the freaking peanuts”
Helping others. No microphone needed
Those who know me will tell you that I only have one volume. Loud. I’ve tried toContinue reading “Helping others. No microphone needed”
A place where everybody knows your name
A couple of weeks ago I read that they are inventing smartphones that can read your mind.Continue reading “A place where everybody knows your name”
Helping not selling
I think most people who read Angela’s quote will nod their head in agreement with the statement. From aContinue reading “Helping not selling”
Show me you know me
The simple act of recognition can be a powerful loyalty driver. Using your customer’s name, remembering whatContinue reading “Show me you know me”
You gotta be yourself, because everyone else is taken
One of the buzzwords around leadership at the moment is this thought about being authentic. I haveContinue reading “You gotta be yourself, because everyone else is taken”
Disobedient thinking
Recently, two of my friends both independently suggested that I check out someone they had heard talkContinue reading “Disobedient thinking”
The Second Splendid Truth
Some years ago, a journalist living in New York decided to complete a project. Her project (andContinue reading “The Second Splendid Truth”
From the desk of the Chief Happiness Officer
Books on my desk at the moment: “Outside In” Kerry Bodine and Harley Manning, Forrester Research. CHOContinue reading “From the desk of the Chief Happiness Officer”
Friend or thief?
One of my pet hates when I shop at Farmers is when they put that big pieceContinue reading “Friend or thief?”
What have you done for me lately?
I always find it interesting when a client comes to me with a customer retention issue andContinue reading “What have you done for me lately?”
Stories for every journey
Qantas have recently come up with another way to reward their frequent flyers – specially curated booksContinue reading “Stories for every journey”
Big business could learn a lot from small business
Sometimes I ponder on the fact that small businesses are actually a lot smarter than big ones. Continue reading “Big business could learn a lot from small business”
Even Trinny and Susannah can’t work it out.
Recent events have got me thinking about that question that most mums have at some stage. AndContinue reading “Even Trinny and Susannah can’t work it out.”
You say cruciferous, I say brassica.
There is a storm being raged in the wholefoods world as we speak. Are brussel sprouts partContinue reading “You say cruciferous, I say brassica.”