Books on my desk at the moment: “Outside In” Kerry Bodine and Harley Manning, Forrester Research. CHO Review: One word. Fan-tabby-tastic. This is my “go to” book on Customer Experience and the power of putting the customer at the centre of your business. Detailed case studies, practical advice and truly inspirational. Need it. “Heart toContinue reading “From the desk of the Chief Happiness Officer”